Talk about a conversation starter! From quotes to mantras to song lyrics, we are leaning into the meaning of "direct message" with an at home marquee that lets you spell out your exact mood. Let us know what's on your mind (and your board!) by tagging us on Instagram @thesistermarket with your favorite Letterfolk note and let us know what message gets you motivated!
Details:
Shipping Policy
Domestic:
All items ship USPS. We offer free USPS economy shipping for all domestic orders.
Free USPS Economy Shipping / 5-8 business days
USPS Priority Shipping / 2-3 business days
USPS Priority Express Shipping / 1 business day.
*rates for USPS Priority shipping vary and will be determined at check out.
International:
We offer several international shipping options-
DHL Worldwide / shipping time varies by destination
USPS First Class International / shipping time varies by destination
USPS Priority Mail International / 6-10 business days
USPS Priority Mail Express International / 3-5 business days
*rates for DHL Worldwide and USPS international shipping vary and will be determined at check out
**Please note that USPS has temporarily suspended service to some countries due to Covid-19. You can view the list here.
SOME NOTES:
Returns
If you are not completely satisfied with your purchase please contact us before mailing products back at info@thesistermarket.com. Any taxes charged will be refunded in accordance with state laws. Shipping charges are nonrefundable, and return shipping fees apply. Returns are accepted within 14 days of the date that you received your order.
Please allow up to 2 weeks for us to receive your return and process your request. Refunds will be issued in the original form of payment for the cost of the product plus taxes. If the item was a gift, we will issue store credit for the return. Unless your order arrived damaged, shipping costs for returns are the responsibility of the customer.
Damaged or defective items should be reported to us within 5 business days of receipt of the package. Do not ship damaged products back to us unless requested to do so. A refund will be issued to your account or you will be shipped replacement item(s) as soon as possible.
While we try to be as accurate as possible, we will occasionally make a mistake in fulfilling orders. If items are missing from your order, please contact us within 5 business days of receipt of the package to be issued a credit or to be shipped correct item(s).
To cancel an order, please contact us. If your order has not shipped, we will make every effort to accommodate your request. Please note that if the order has shipped, we cannot authorize a cancellation.